Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.  Excluding CNC Machines and any Custom Orders 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@northwoodscustomcreations.com . Please note that returns will need to be sent to the following address:

North Woods Custom Creations LLC

3239 N Highway 29

Cantonment, FL 32533 

If your return is accepted, you will be responsible for return shipping and a 15% restocking fee. 

You can always contact us for any return question at sales@northwoodscustomcreations.com . 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like CNC Machines or Custom Orders.  Please contact us if there are any issues with your order. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@northwoodscustomcreations.com

 

Order Cancellations

Orders for CNC Machines and any Custom Orders are subject to a strict cancellation policy. If you choose to cancel a CNC Machine or Custom Order, a maximum refund of 50% may be issued. The exact refund amount will depend on the progress of the job at the time of cancellation. If significant work has already been completed, the refundable amount may be less than 50%.

To request an order cancellation, please contact us as soon as possible at sales@northwoodscustomcreations.com. We will assess the status of your order and inform you of the eligible refund amount.

Please note that CNC Machines and Custom Orders that have been fully completed or shipped are not eligible for cancellation or refund.